Purchases on the Moonchime Store can be refunded for any reason for a 24-hour period after the purchase is fulfilled. Preorders will be refundable during the preorder period or 24-hours after the game is released. No questions asked.
A 30-day refund period is also available for technical issues. Customers must contact our support within this period, and be willing to work with them to solve the issue to be eligible. The refund will be processed if the game still doesn't run as intended.
For orders that include Steam keys, please note that the Steam key will be deactivated and you won't be able to access the game any longer.
Accounts deemed to be abusing this refund policy will be permanently deactivated at our own discretion.